Many global firms choose to establish outsourced business hubs or customer call centres in foreign territories to help them negate the problems associated with recruiting staff in their country of origin, and to overcome the ever-intensifying skills shortage crisis. To do this effectively, many companies opt to work with a proven EOR (Employer of Record) provider to ensure they can remain fully compliant, whilst establishing these outsourced facilities. Additionally, working in partnership with an experienced EOR company offers many other commercial advantages, including reduced operational costs, streamlined processes and procedures, enhanced performance and efficiency, plus having access to a vast global talent pool.
In our ever-shrinking world, establishing outsourced business hubs or call centres in an international location, enables clients to scale their operation to meet demand and offer a 24/7 customer service facility or business function. Many countries have become adept at providing these specialist services including South Africa, India, the Philippines and Eastern European countries including Latvia, Poland and Romania. Utilising cutting-edge technology and digital communication channels, external business hubs or call centres provides a viable option for many companies with a global reach.








